Why doesn't normal people find Open Source Software?
I spoke to a customer today. He's head of the IT department for a middle-sized organization with 6000 users.
He had a project going on with the goal of finding and implementing a document management system for the whole organization.
The project group had reported back to him telling him that they had found three (yes, 3) candidates, and that the candidate they thought was best was some Microsoft product.
I think this reflects a problem that the open source world has to pay more attention to - people don't know that there are alternatives to the products from Microsoft and the other big companies with large PR budgets.